For Rene Daniels, decades of service as a dedicated social worker has given her the opportunity to realise her dream of advocating for the most vulnerable.
And her passion and dedication has earned her provincial acclaim, recently winning gold in the best frontline service employee category at the Western Cape Government’s Service Excellence Awards. The Excellence Awards are designed to encourage and promote excellence in governance and service delivery, and recognise excellence and top achievers in the Western Cape Government, Western Cape municipalities and the broader community. In its 10th year, the winners were announced in a ceremony on Friday 12 September.
“This award highlights the essential contributions of social workers within the Department of Health and Wellness (WCDHW). Social workers are critical agents who address the social, emotional, and environmental factors that affect people’s health and well-being. Their role goes far beyond individual care — they help improve systems, reduce health inequalities, and support vulnerable populations. Social workers often contribute to programme development, policy-making, and training, helping the health department become more inclusive and effective,” she says.
Raised by a single mother and her uncle who stepped in to fulfil a paternal role, instilled in her a clear vision. “I would not be defined by my circumstances in Bishop Lavis. They laid the foundation of placing God first and being accountable for my dreams, ensuring my circumstances would not determine my future. I once again realised that hard work pays off and that having a dynamic team behind you helps you become the best version of yourself,” she says.
Having lost her mother to cancer, and being diagnosed with cancer herself, she feels her continued drive speaks to the resilience of social workers.
Her journey to social work and passion for advocating started at a very young age. “I initially wanted to become a singer. I auditioned for the school choir in grade two, but my music teacher felt I didn’t cut it, suggesting I didn’t have the right voice for it. This experience led me to realise my strength in advocating for those who are vulnerable and voiceless during critical moments in their lives,” she says. “I was drawn to social work because it offers the opportunity to make a meaningful impact in people’s lives. I have always felt a strong sense of responsibility to engage with people compassionately and respectfully, using empathy to support and empower those in need.”
She started her career as a field worker in Hanover Park and Athlone working with individuals with intellectual and psychiatric challenges at the Cape Mental Health Society before joining the WCDHW in Lotus River in 2010. She then joined Mitchell’s Plain Community Health Centre (CHC) in 2020.
She is particularly drawn to the holistic nature of social work.
“It’s not just about addressing a single issue but rather understanding the broader context of a person’s life, including their environment, community, and mental well-being. The profession aligns with my values of social justice, empathy, and human dignity, motivating me to be part of a system that empowers individuals and fosters long-term change,” she says.
“One of my biggest highlights was launching the Wash Bus service at our facility, which restored dignity to homeless individuals by providing them with the opportunity to take a warm shower twice a week. Engaging with them and treating them with respect allowed me to show that they still matter, even though they are often marginalised and discriminated against by society.”
This is not an individual win for Daniels, but rather a testament to the strength of a dedicated team. “To the Mitchell’s Plain CHC team, I am honoured to be a part of your team. Each day, we strive to show up for our patients and the community, excelling in delivering the Batho Pele principles in patient care.”
You must be logged in to post a comment.