Residents are urged to be on alert and aware of a scam doing the rounds, where money is solicited from City customers to avoid supposed water restrictions or disconnections due to non-payment.
The City has been made aware of a new scam where the scammer contacts a City customer (via telephone or WhatsApp) claiming to be from the City’s Water and Sanitation Directorate.
The customer is told that a payment in excess of R2 000 must be made via cash send or e-wallet to avoid water supply disconnection and the subsequent reconnection fee.
At least two separate incidents of this nature have been reported to the City, affecting customers in Parklands and Durbanville whose municipal accounts were both up to date.
‘’We appeal to residents to be extra vigilant and rather verify any suspicious correspondence that they receive directly with the City.
We are particularly concerned about customers who do find themselves in arrears with their municipal accounts that would easily be lured to make payments, to avoid their water from being disconnected or restricted,” said the City’s Mayco member for water and sanitation, Zahid Badroodien.
Call the City’s Fraud Hotline on 0800 1100 77 to report suspicious behaviour and the police.
